I help growing businesses keep their customers supported, their books accurate and their operations organised. Remote, with 15+ years of experience across healthcare, hospitality, logistics and telecommunications in Nigeria.
I am Emmanuela Elochukwu Nnadiekwe, based in Asaba, Delta State, Nigeria, and I work remotely. I have 15+ years of experience in operations, including 10+ years in customer support and 5+ years in internal audit.
My career spans customer care, branch management, internal auditing and administrative roles across healthcare, hospitality, logistics and telecommunications. That gives me a practical view of how different businesses run, where they lose time and money, and how to fix it.
I work remotely with business owners, startups and established companies, wherever they are. Whether you need customer support, clean books, organised operations or an independent audit, I tailor the work to the size and needs of your business.
Reviewing records and controls, finding gaps early, and writing plain-language reports with clear recommendations for SMEs, hotels, retail and multi-branch businesses.
Handling customer enquiries and resolving issues clearly and politely, with every ticket and record kept in order in tools like Freshdesk, Zendesk and Intercom.
Keeping daily work running smoothly: records management, process documentation, scheduling, data entry and reporting.
Recording transactions, reconciling accounts and producing clear financial reports in Zoho Books, QuickBooks, Xero and Excel.
Researching companies and contacts, building organised B2B prospect lists and verifying contact data in Apollo.io and LinkedIn, so sales teams get clean, CRM-ready data for outreach.
Email and calendar management, scheduling and document preparation for busy business owners and founders, working remotely.
With 10+ years in customer care and support, I know how to keep customers informed, listen carefully and get their issues resolved.
With eyes trained across multiple sectors and branches, I identify control gaps, reconciliation errors and compliance breaches before they become costly problems.
Every engagement is handled with the highest level of confidentiality and professionalism. My findings are accurate and my recommendations are actionable.
I keep records accurate and reconciled in tools like Zoho Books and QuickBooks, so you always know where your business stands.
Clear processes, tidy records and reliable follow-through, so owners can spend their time on growing the business.
Small businesses deserve strong support and protection too. I tailor my services to your scale and budget.
Documents and examples covering my customer support, operations, bookkeeping, lead generation and audit work. Employer and client names are not shown on this site, for confidentiality.
Whether you need customer support, bookkeeping, operations help, virtual assistance or an audit for your business, I am available and ready to help.